Privacy Policy – Movilytics

Last updated: February 24, 2026

Version: 1.0

This Privacy Policy explains how Movilytics (the “Platform”) collects, uses, discloses, and protects personal data when you access or use our website, applications, APIs, and related services. Movilytics is operated by Pragxis Ltda (“Movilytics”, “we”, “us”, or “our”).

Important: This Privacy Policy covers personal data (information that identifies or could reasonably identify an individual). Rules regarding platform usage and datasets are covered in our Terms and Conditions (or your equivalent URL).

1. Who This Policy Applies To

This Policy applies to:

Visitors to our website.
Registered users of Movilytics, including users associated with an organization account.
Customers and representatives who contact us for support, sales, or partnership purposes.

2. Personal Data We Collect

We may collect the following categories of personal data:

Category	Examples	Typical Source
Account Information	Name, email address, password (stored encrypted/hashed), language preferences	Provided by you
Organization Information	Organization name, role/title, country/city, team members (if applicable)	Provided by you or your organization admin
Billing & Transaction Data	Billing contact details, invoicing information, subscription plan, payment status (we typically do not store full card details)	Provided by you; payment processors
Usage & Activity Data	Login events, API usage, query activity, dataset access, downloads, data usage/consumption metrics (e.g., GB used), feature interactions	Collected automatically when you use the Platform
Device & Technical Data	IP address, browser type, device identifiers, operating system, timestamps, approximate location (derived from IP)	Collected automatically
Support Communications	Messages, attachments, and information you share when contacting support	Provided by you

Data You Upload

If you or your organization uploads data to Movilytics, that data may include personal data depending on its content. You are responsible for ensuring you have the right to upload and process such data. How we handle uploaded data may also be governed by your subscription agreement and the Terms and Conditions.

3. How We Use Personal Data

We use personal data for the following purposes:

To provide and operate the Platform (e.g., account creation, authentication, access control).
To deliver features and services (e.g., enabling dashboards, APIs, data processing, and usage tracking).
To manage subscriptions and billing (e.g., invoicing, payment status, plan enforcement).
To monitor performance, security, and abuse prevention (e.g., detecting suspicious activity, protecting the service).
To improve and develop the Platform (e.g., analytics, debugging, feature optimization).
To communicate with you (e.g., service messages, account notices, support responses).
To comply with legal obligations (e.g., regulatory requirements, lawful requests).

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, we rely on one or more of the following legal bases to process personal data:

Contract necessity (to provide the services you request).
Legitimate interests (e.g., improving and securing the Platform), balanced against your rights.
Consent (where required, e.g., certain cookies or marketing communications).
Legal obligation (to comply with applicable laws).

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Platform, maintain sessions, remember preferences, and understand usage. Cookies may be:

Strictly necessary (e.g., authentication/session management).
Functional (e.g., preferences such as language).
Analytics (e.g., aggregate usage statistics, where enabled).

You can manage cookie preferences through your browser settings. Some features may not work properly if you disable strictly necessary cookies.

6. How We Share Personal Data

We may share personal data in limited circumstances:

Service providers (processors): hosting, cloud infrastructure, analytics, email delivery, customer support, and payment processing providers, solely to provide services on our behalf.
Within your organization: if you use an organization account, certain account/usage information may be visible to authorized organization administrators (e.g., user list, usage summaries).
Legal and safety: if required by law or to protect rights, security, and the integrity of the Platform.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, or alteration. These measures may include:

Encryption in transit (e.g., HTTPS/TLS) and security controls for stored data.
Access controls and least-privilege principles for internal systems.
Monitoring and logging to detect abuse and security incidents.
Backups and operational procedures to support service continuity.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to maintain a strong security posture.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, including providing the services, meeting legal obligations, resolving disputes, and enforcing agreements. Typical retention factors include:

Whether your account is active and your subscription status.
Legal and accounting requirements for billing records.
Security and audit log retention for a limited period.

You may request deletion of your personal data as described below; however, certain data may be retained where required by law or for legitimate business purposes (e.g., fraud prevention).

9. International Data Transfers

Movilytics may process and store data in countries other than your own, depending on where our service providers and infrastructure are located. Where applicable, we use safeguards intended to protect your personal data in connection with cross-border transfers.

10. Your Rights and Choices

Depending on your location and applicable law (including Chilean Law No. 19.628 and, where applicable, GDPR), you may have rights such as:

Request access to your personal data.
Request correction/rectification of inaccurate or incomplete data.
Request deletion/cancellation of personal data, subject to exceptions.
Object to or request restriction of certain processing (where applicable).
Request portability of your data (where applicable).
Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Movilytics is not intended for children. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide notice through the Platform or other reasonable means. Your continued use of Movilytics after changes become effective means you accept the updated Policy.

13. Contact

If you have questions about this Privacy Policy or our privacy practices, contact:

Movilytics – Privacy / Legal Support
Email: soporte@movilytics.com
Website: https://www.movilytics.com